Privacy Policy for NexisChat

Last Updated: November 29, 2025

1. Introduction

Welcome to NexisChat ("we," "our," or "us"), operated by Francisco Pessano. We are committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your data when you use our web application, mobile application, and desktop application (collectively, the "Service").

By accessing or using NexisChat, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information to provide and improve our Service.

A. Personal Information

When you register for an account or purchase a subscription, we may collect:

  • Contact Details: Name, email address, and phone number.
  • Account Credentials: Usernames and encrypted passwords.
  • Payment Information: Billing address and transaction history (processed securely by third-party providers; we do not store full credit card numbers).

B. Service Data & User Content

To provide features such as scheduling, AI chatbots, and CRM integrations, we process:

  • Message Data: The content of messages you schedule, send, or receive via the Service, solely for the purpose of executing the requested functions (e.g., auto-replies, AI generation).
  • Uploaded Files: Documents, images, or media you upload to our hosted file storage to bypass platform limits.
  • CRM Data: Information synced from your connected CRM tools.

C. Usage Data & Analytics

We use third-party analytics tools (including PostHog, Google Analytics, and Hotjar) to collect data on how you access and use the Service:

  • Device type, browser version, and operating system.
  • IP address and geographical location (country/region).
  • Pages visited, clicks, heatmaps, and session duration.

3. How We Use Your Information

We use the collected data to:

  • Provide the Service: Enable multi-account management, message scheduling, and file hosting.
  • AI Features: Process input text through AI providers (such as OpenAI or Anthropic) to generate chatbots, summaries, or message suggestions.
  • Process Payments: Manage subscriptions and upgrades via our payment partners.
  • Improve NexisChat: Analyze usage patterns to fix bugs and develop new features.
  • Communication: Send you transactional emails (invoices, password resets) and service updates.

4. Third-Party Services and Data Sharing

We do not sell your personal data. However, we share data with trusted third-party service providers to operate our business:

  • AI Providers: (e.g., OpenAI, Anthropic, Azure) to power AI-generated responses and chatbots.
  • Cloud Infrastructure: (e.g., AWS, Google Cloud, Firebase) for hosting your files and our database.
  • Payment Processors: (e.g., Stripe, Paddle, LemonSqueezy) for secure billing.
  • Analytics: (e.g., PostHog, Google Analytics, Meta Pixel) to track performance.

These parties have access to your data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Retention

We retain your personal information and user content only for as long as is necessary for the purposes set out in this Privacy Policy.

  • Account Data: Retained while your account is active.
  • Uploaded Files: Retained according to your subscription plan limits or until you delete them.
  • Deleted Data: Upon account termination, your data will be deleted from our active servers, though some data may remain in backup archives for a limited period for legal or disaster recovery purposes.

6. Security

We take the security of your data seriously. We verify that our third-party providers utilize enterprise-grade encryption and security measures. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. International Data Transfers

NexisChat is operated under the laws of Delaware, United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. and other countries where our third-party servers are located. By using the Service, you consent to this transfer.

8. Your Data Rights

Depending on your location, you may have rights regarding your data, including:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your account and associated data.
  • Opt-Out: You may opt out of marketing communications via the unsubscribe link in our emails.

To exercise these rights, please contact us at legal@nexischat.com.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: legal@nexischat.com
  • Entity: Francisco Pessano (NexisChat)